Administration & Communications Officer

HSR UK · London, London, City of
Department HSR UK
Employment Type Fixed-term
Minimum Experience Mid-level
Compensation £28,000 dependent on experience

Job Description


HSR UK is a self-supporting membership organisation dedicated to the promotion of health services research in policy and practice. The collective voice of UK health services research, we connect researchers with health service leaders, managers and clinicians to drive improvement and innovation in the NHS. HSR UK is a registered charity, with its administrative base at the offices of the Nuffield Trust in central London. Our main aims are to:


  • Convene and connect producers and users of health services research in the UK, and build links internationally, across Europe and globally
  • Support evidence-based policy and practice in the NHS, helping to mobilise health services research, build capacity and make an impact
  • Influence policy leaders and funders to improve the profile and landscape of health services research, enabling it to thrive and develop


This is an exciting time for HSR UK, which registered as an independent charity in 2019 and found a new home at the Nuffield Trust in January 2020.
The HSR UK is led by an Executive Officer, who will line manage this post, and is overseen by an active Board of Trustees. Together, we are currently developing our 3-5 year strategy.

We are based in Marylebone but are currently working remotely.

The role is offered at 60% – 80% of full time on a fixed-term basis with a start date of January 2021.

Working as part of a small but busy team, the Administration & Communications Officer will support the smooth running of the organisation, including a range of communications activities.


 Main responsibilities

Your responsibilities will include:


  • Monitor our general mailbox, responding to enquiries from members and the public.
  • Schedule meetings such as Board and Conference Committee meetings.
  • Take minutes of formal meetings.
  • Maintain up to date stakeholder databases.
  • Send invoices to members and keep member records up to date.
  • Work with colleagues and our events partners to support our programme of events, and in particular our annual conference, which will be online in 2021.
  • Write, schedule and coordinate social media posts (primarily Twitter).
  • Help to keep our website up to date, e.g. upload blogs and list events, publications and job vacancies from around our network.
  • Support the Executive Officer with the production of our regular e-newsletter.
  • Track analytics and produce regular reports on engagement with communication platforms, making recommendations for improvements.
  • Ensure communications practices are GDPR compliant.
  • Help to develop more creative communications to engage our audiences and profile the work of our members, working with digital and design partners as appropriate.
  • Work with the Executive Officer to develop a communications plan which will support our new strategy.
  • Provide ad-hoc marketing support on upcoming campaigns to promote our membership benefits and events.

Person Specification


Essential skills and experience (these may not necessarily have been acquired through paid positions)


  • Experience of administrative or co-ordination tasks within a small team
  • Organised, able to work remotely from colleagues for periods of time, and able to work on own initiative
  • Excellent writing skills, able to write succinct meeting notes, polite and friendly responses to enquiries, and attention-grabbing social media posts
  • Accuracy and attention to detail, for example in preparing an invoice or scheduling meetings
  • Experience developing engaging communications (eg flyers, bulletins, social media posts) for relevant audiences, such as researchers, health and care policymakers and practitioners
  • Experience of coordinating a social media account on behalf of an organisation (i.e. writing Tweets, producing or commissioning graphics, scheduling content etc)
  • Experience in event organisation (ideally both online and offline events)
  • Demonstrable interest in health services research and policy


Desirable skills and experience


  • Experience working in the health services research sector and/or for a non-profit organisation
  • Ability to compile website and social media analytics reports
  • Developing and analysing stakeholder databases
  • Website editing and / or working with a web development partner
  • Evaluating the success and impact of communications activities

As HSR UK is hosted by the Nuffield Trust, all staff are required to work within Nuffield Trust’s policies, ensuring these are carried out in relation to the job, e.g., Confidentiality, Data Protection and Equal Opportunities & Diversity.

All staff may be asked to undertake other duties and responsibilities appropriate to their level, as determined by their Line Manager, on an occasional basis.

This Job Description reflects the requirements of the post at the time of writing. The needs and circumstances may change over time and therefore the Job Description may need to be reviewed in the light of any such changes which may occur.

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  • Location
    London, London, City of
  • Department
    HSR UK
  • Employment Type
  • Minimum Experience
  • Compensation
    £28,000 dependent on experience